1. Introduction

Welcome to the official website of Surrendered Life Foundation (“we,” “our,” “us”).

We are committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, engage with our programmes, submit forms, make donations, or communicate with us.

We respect your privacy and are committed to handling your information responsibly and in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

2. Who We Are

Surrendered Life Foundation is a faith-based organisation dedicated to restoring families, discipling youth, strengthening communities, and advancing Christ-centred transformation through practical programmes and outreach initiatives.

3. Information We Collect

We may collect and process the following types of personal information:

Personal Information You Provide Voluntarily

When you contact us, register, donate, subscribe, or complete forms, we may collect:

•  •   Full name
•  •   Email address
•  •   Phone number
•  •   Physical address
•  •   Organisation or church name
•  •   Donation details
•  •   Volunteer application details
•  •   Messages or enquiries submitted through forms
•  •   Event registration information

Automatically Collected Information

When you browse our website, we may automatically collect:

•  •   IP address
•  •   Browser type and version
•  •   Device type
•  •   Pages visited
•  •   Date and time of visit
•  •   Referral source
•  •   Website usage behaviour

This data is usually collected through cookies and analytics tools.

4. How We Use Your Information

We use your information for legitimate organisational purposes, including:

•  •   Responding to enquiries and requests
•  •   Processing donations and acknowledgements
•  •   Managing volunteer applications
•  •   Registering you for events or programmes
•  •   Sending newsletters or updates (where consent is given)
•  •   Improving website performance and user experience
•  •   Maintaining security and fraud prevention
•  •   Internal record keeping and administration
•  •   Reporting to funders or stakeholders in aggregated, non-identifiable form
•  •   Complying with legal obligations

5. Legal Basis for Processing Information

We process personal information based on one or more of the following lawful grounds:

•  •   Your consent
•  •   Performance of a service or request you initiated
•  •   Compliance with legal obligations
•  •   Legitimate interests of the Foundation, provided your rights are protected

6. Donations & Payment Information

If you make a donation through our website, payment processing may be handled by a secure third-party payment provider.

We do not store full credit card or banking details on our servers unless specifically managed through compliant payment systems.

Please review the privacy policies of third-party payment platforms used on our website.

7. Email Communications

If you subscribe to our mailing list or updates, we may send:

•  •   Newsletters
•  •   Ministry updates
•  •   Event announcements
•  •   Programme opportunities
•  •   Partnership and fundraising updates

You may unsubscribe at any time using the unsubscribe link or by contacting us directly.

8. Sharing of Personal Information

We do not sell or rent your personal information.

We may share limited information only when necessary with trusted third parties such as:

•  •   Payment processors
•  •   Website hosting providers
•  •   Email communication platforms
•  •   Event management tools
•  •   Professional service providers
•  •   Legal or regulatory authorities when required by law

All service providers are expected to protect your information responsibly.

9. International Data Transfers

Some third-party platforms we use may store or process information outside South Africa.

Where this occurs, we will take reasonable steps to ensure your information is adequately protected in line with applicable laws.

10. How We Protect Your Information

We implement reasonable technical and organisational safeguards to protect your personal information against:

•  •   Unauthorised access
•  •   Loss
•  •   Misuse
•  •   Alteration
•  •   Disclosure
•  •   Destruction

While we take security seriously, no online transmission or storage method can be guaranteed 100% secure.

11. Retention of Information

We retain personal information only for as long as necessary to:

•  •   Fulfil the purpose for which it was collected
•  •   Maintain required records
•  •   Meet legal or financial obligations
•  •   Resolve disputes
•  •   Enforce agreements

When no longer required, information will be securely deleted or anonymised where appropriate.

12. Your Rights

Subject to applicable law, you may have the right to:

•  •   Access your personal information
•  •   Correct inaccurate information
•  •   Request deletion of information
•  •   Withdraw consent
•  •   Object to certain processing activities
•  •   Request restriction of processing
•  •   Lodge a complaint with a regulator

To exercise any of these rights, please contact us using the details below.

13. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and analyse traffic.

Please refer to our Cookie Policy for full details on how cookies are used and how you can manage them.

14. Third-Party Links

Our website may contain links to external websites, churches, partners, or service providers.

We are not responsible for the privacy practices or content of third-party websites. We encourage users to review their privacy policies separately.

15. Children’s Privacy

Some of our programmes may serve children and youth. We take safeguarding seriously and aim to process children’s information responsibly and in accordance with legal requirements.

Where required, parental or guardian consent may be requested.

16. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time due to:

•  •   Legal updates
•  •   Operational changes
•  •   Technology changes
•  •   Website improvements

Updated versions will be published on this page with a revised effective date.

17. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Surrendered Life Foundation
Email: info@surrenderedlifefoundation.org
Phone: +27 73 887 6705

18. Closing Statement

We value your trust and are committed to protecting your personal information with integrity, care, and transparency as we continue restoring families, transforming communities, and advancing Kingdom impact.